Before you buy any Nokia cell phone be aware of the risks in buying Nokia phones. I bought some Nokia 8801 cellular phone which is GSM 850/1800/1900MHz band. About a month later I had problem with two of them and I called Nokia USA for help. At first they wanted to make sure it has warranty in US and then the lady took all the necessary infomation from me like name,address,phone number,model of the phone and imei number. Then she give me a Service Request number and told me to that they will send me two Nokia 8801 reconditioned and I am suppose to send the two non-working Nokia 8801 to Nokia upon receiving the reconditioned ones. I waited almost 2 weeks and nothing came from Nokia. Then I called Nokia again and spoke to a gentlemam who told me they did not send the phone because they will need my credit card information just in case I get their phone and do not send the non-working ones. All made sense except that I they should have told me that the first time I called. This way I didn’t have to wait almost two weeks for the phones that they haven’t even shipped yet. I told the gentleman that I do not want to give them my credit card infomation. I rather send my phones to Nokia first and upon receiving my phones they should send the replacement phones to me. The gentleman told me that is not their policy and he can not do that after which I asked for his supervisior who also insisted that there is no other way. Since I had no choice I did agree to it and the supervisior transfered me back to the first gentleman who having won the argument took me credit card information with a bit of sinister pride. He told me that I should get the phone by a few days. Again nothing came and I called again Nokia. This time the lady that I spoke with told me that she will need first my credit card information before shipping them to me. I told her that they have my information and she didn’t care about what I had to say, she kept saying that she will need my credit card information before they sends the replacement phones to me. After that I mentioned that Nokia SUCKS and they have horrible service. Then she told me to watch out my language as if I cursed her. It goes to show you that customer is always wrong and the big gaint companies are always right. Then I asked for a manager to which she put me on hold and then told me they are busy now. I asked her for her ID number and extension number which she did not want to give me. So I called back Nokia again and asked for a supervisior who came on and after almost half hour on hold told me that he found the problem and fixed it and I should get my phone in a few days. I asked what was the problem and he told me that first time they took my credit card information the order was then cancelled. Why? We do not know. By whom? We do not know. Somehow the order got cancelled but they do not know by whom. Interesting don’t you think? Well interesting but not surprising. Remember we are dealing with Nokia. A few months back before dealing with Nokia I would have recommend Nokia to eveyone over many other brands but not anymore. NOKIA SUCKS.
One final note I am almost happy to report that a few days later after speaking to the supervisior, Finally I receive a package from Nokia and once again they messed up my order. They sent me only one phone instead of two phone. So I sent back only one of their phone. Now I am waiting for the 2nd replacement phone from Nokia. I know what you are thinking and you are right. NOKIA SUCKS.
